Your Everyday Healthcare
MyDoctor Membership offers South Africans an alternate and affordable solution to every day healthcare, so for a small monthly premium, now every South African can afford private preventative everyday healthcare.
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MyDoctor membership active provinces
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Doctors and Nurses available in our network
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People currently enjoying the MyDoctor membership benefits
AUTHORISED GP VISITS
All MyDoctor members will have access to our helpline 24/7, 365 days a year.
A Doctor or Nurse will assist in referring you to the most appropriate form of medical attention.
If a GP consultation is what is required,then we will direct you to the closest GP within our network at no additional charge. If we are unable to find a GP in our network, we will transfer the rand value equivalent of our consultation rate by way of E-Wallet.
Provides your client with access to private Nurse or GP Visits (5 visits per annum).
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OVER THE COUNTER MEDICATION
All MyDoctor members will have access to our helpline 24/7, 365 days a year.
You will be directed to the closest Pharmacy within our network, if there is no pharmacy close to you within our network, we will transfer the rand value equivalent to you by way of E-Wallet.
Over the counter medication, limited to R100 per assist. (6 Assists per Annum)
FREE EYE TEST AND R300.00 CONTRIBUTION TOWARDS PRESCRIPTION GLASSES
All MyDoctor members will have access to our helpline 24/7, 365 days a year.
An agent will assist in directing the member to the closest Optometrist.
This benefit covers a standard EyeTest as well as contributes a maximum of R300.00 towards new prescription glasses if needed.
This benefit is limited to 1 free eye test per annum.
Annual eye test and R300 contribution towards glasses once every 24 months.
FREE ANNUAL FLU VACCINE
All MyDoctor members will have access to our helpline 24/7, 365 days a year.
An agent will direct you to our preferred partner that will administer the Flu vaccine.
We pay for one free flu vaccine per annum.
PRIVATE MEDICAL TRANSPORTATION
All MyDoctor members have access to private medical transportation.
This will include road transportation only.
MEDICAL ADVICE LINE
All MyDoctor members will have access to our helpline 24/7, 365 days a year.
This benefit includes, but is not limited to, pregnancy, HIV/AIDS, hypertension, diabetes, TB, general flu, and cold, among others.
This benefit has no limitations to the medical advice given.
TRAUMA COUNSELLING
All MyDoctor members have access to our trauma counselling team in the event a traumatic event occurs, like but not limited to Hijacking, Rape, Abuse, Robbery etc.
All assistance is provided telephonically.
HIV INFORMATION LINE
All MyDoctor members have access to our HIV info line.
We will assist with explaining the symptoms, preventative measures as well as treatment required.
How Does MyDoctor Membership Work?
Learn about the simplicity and benefits of MyDoctor Membership. Explore how our platform simplifies access to comprehensive healthcare solutions tailored to your needs.
Signup
Get on a call with one of our sales representatives.
Activation Timeline
We require 3 successful debit orders to activate your medical plan.
Enjoy the benefits
Start enjoying access to quality medical care
Hear what our clients have to say!
Quality Healthcare Made Easy
Get access to a MyDoctor membership and enjoy an alternative and affordable solution to everyday healthcare. For a small monthly premium, you can afford private preventative healthcare. Start enjoying the benefits of MyDoctor today!
R199/ mo
- Authorised GP Visits
- Over the counter medication
- Free Eye Test and contribution towards new prescription glasses
- Free Annual Flu Vaccine
- Free Private Medical Transportation
- 24hr Medical Advice line by a Doctor or Nurse (No restriction on advice given)
- Trauma Counselling and HIV Information Line
- National Coverage
- Get Started Now
My Fine Prints
Before you proceed, we encourage you to take a moment to review our fine prints. These details outline the specific benefits and terms of our membership, ensuring transparency and clarity in our commitment to providing accessible healthcare solutions. Understanding our fine prints helps you make informed decisions and ensures you get the most out of your MyDoctor Membership. Take a moment to familiarize yourself with the details – your health and peace of mind are our top priorities.
• All claims submitted without prior authorisation will be rejected.
• All Members will first be referred to a Pharmacy within our network to try over the counter medication and will have to continue for a minimum of 3 days.
• If symptoms persist, we will then direct you to a Dischem Clinic, where you will be assisted by the clinic nurse, if the nurse on duty requires a GP’s input, then he/she will escalate to an online consult.
• All prescription medication prescribed by the GP will be for your own account.
• All additional fees being charged over and above the consultation fee will be for the patients own account.
• Authorised GP visits.
• Authorised Clinic visits.
• All patients will be provided with a voucher to proceed to the Clinic/GP in order to obtain the treatment required once claim has been approved.
• All claims submitted without prior authorisation will be rejected.
• This benefit will only apply to over the counter medication.
• All prescription medication will be for the patients own account.
• Any other Charges/Fees being charged over and above the cost of the R100,00 will be for the patients own account.
• This benefit is limited to R100.00 per assist.
• The R100,00 is non-accumulative.
• If a patient utilises this benefit for 3 consecutive months it is considered over usage and MyDoctor reserves the right to repudiate the claim.
• This benefit is only to be utilised for over the counter medication, to treat a Coldor flu like symptom. No preventativ medication will be authorised such as vitamins and immune boosters, etc.
• All patients will be provided with a voucher to proceed to the pharmacy in order to obtain the medication required once claim has been approved.
• Members must call the MyDoctor contact centre to obtain prior Authorisation.
• All claims submitted without prior authorisation will be rejected.
• This benefit is limited to 1 free eye test per annum.
• Annual eye test and R300 contribution towards glasses once every 24 months.
• All charges/fees being charged over and above the eye test as well as the R300.00 contribution towards prescription glasses will be for the patients own account.
• Members must call the MyDoctor contact centre to obtain prior Authorisation.
• All claims submitted without prior authorisation will be rejected.
• Only one Flu vaccine per annum will be payable by this membership.
• All Charges/Fees being charged over and above the cost of the Flu vaccine will be for the patients own account.
• Members must call the MyDoctor contact centre to obtain prior Authorisation.
• All claims submitted without prior authorisation will be rejected.
• The member will be transported to the closest private or public hospital in South Africa, this will be dependant on if the patient does or doesn’t have a Medical Aid / Hospital plan. If this cannot be determined, the patient will be transported to the closest public hospital for treatment.
• Any additional charges / Fees being charged over and above the medical road transportation will be for the patients own account.
• The Medical Advice Line, Trauma Counselling and HIV Information Line benefits are telephonic assistance benefits.
• You are not limited in the number of assists you require.
• This benefit is limited to the Membership owner only.
• All calls are recorded for quality and security purposes.
• All members must call the MyDoctor contact centre on 010 900 2147.
• An agent will assist in validating you as an active member.
• Once validated, the agent will then proceed to assist you with your request.
• Once the claim is approved, the patient will receive a Voucher in order to obtain medication or treatment.
Complaints Process
• All Members are directed to send all complaints to enquiries@my-doctor.co.za.
• All complaints will be responded to within 48 hours from receipt of said complaint.
• If a complaint is not responded to within 48 hours, then it must be escalated to support@myautocarenow.co.za.
• All escalations will have a turnaround time of 24 hours.
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